FREQUENTLY ASKED QUESTIONS

yes! all products used to make our brownies, blondies, cookies, cupcakes and cakes are 100% vegan. As well as making ALL the brownies, I also provide private childcare and the children within my care do bring dairy products into my home. As a result, my kitchen does handle dairy and therefore I must disclose that my products, whilst 100% vegan, are not suitable for milk allergy sufferers - sorry!

yes! however, please keep in mind that I am a home-baker and my business and home does handle gluten. every care and precaution is taken to ensure all gluten-free bakes avoid any cross-contamination, however I must advise all customers purchasing a gluten-free bake, that there is always a risk of cross-contamination. please keep this in mind if you are ordering a cake for someone with a severe gluten allergy or intolerance. the vegan bake away cannot be held liable if an adverse reaction were to occur. 

items will be packaged in cellophane bags, contained within a cardboard postal box, wrapped in brown paper and sent with a perishable sticker alerting the postal service to its delicate contents. it is advisable that someone be at your nominated delivery address to receive your parcel. goods are sent via Royal Mail First Class Post on THURSDAYS. delivery is usually next day, however please keep in mind that delivery may be 1-2 days at this time. 

our products are not suitable for those with the following allergies:

NUT

TREE NUT

SOYA

GLUTEN

DAIRY

please get in touch if you have any concerns with your products. 

products are packaged to ensure they arrive safely, however it is advisable that someone be at your chosen delivery address to receive your products (if you're not going to be home, think about sending them to a work address to avoid them being sent off to the parcel depot!)

 'the vegan bake away' cannot be held liable for any damage obtained to the packaging or products whilst in transit. 

all products are perishable with a limited shelf life and therefore consumption is advised within 7 days of receiving your products. 

if you are dissatisfied with your products in any way, please do get in touch.

in the event your product becomes lost in the post or arrives damaged to the extent it is unfit for consumption, please email hello@veganbakeaway.com in the first instance for a refund. 

all celebration cakes come on a cake board within a cake box, so you don't need to worry about bringing a container for your cake. 

it is advised that cakes should be placed in the foot well of the passenger side of your vehicle, and if the weather is warm, ensure that your air con is on! cakes are covered in buttercream that will melt if your cake is not properly stored. please ensure that you have room in your fridge to store your cake if it isn't going to be eaten on the day you collect.